Representatives with the bus company say students were "breaking their contracts" and cheating the system. But, now they're looking at other ways to work with customers instead.
The Ford County Circuit Clerk was flooded with complaints from Suburban Express during the past two months. 124 filings, all dated March 5 or April 22, and all stating the student involved owed the company money. After that, the clerk says a slew of students and their parents called in asking what was going on.
Court records show the company sent students letters about his or her particular issue and asked them to resolve it. That paperwork stated if the problem wasn't fixed, the company would go to court. Letters stated, "typically these fees add up to about $200 and we typically prevail in our small claims cases." But after some backlash, the company is taking a step back.
Suburban Express reps say:
We recognized that our legal approach of trying to uphold
our agreement with customer carries with it a negative
perception that we do not intend. Unfortunately, there have
been times when passengers cheated with tickets or otherwise
caused disruptions and delays. Our terms and conditions were
designed to address such situations. However, we are revising
the terms and conditions of our ticket-purchase agreement, and
we're exploring other ways of communicating and upholding its
terms and conditions.
Company leaders went on to say they're doing their best to make sure the program is safe for all their customers. They're still continuing their service on campus.
Suburban Express is in DuPage County and UI is in Champaign County. It's specifically mentioned in the contract riders sign that cases will be filed in Ford County. Company leaders wouldn't say why.
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