DCFS hotline gets overhaul

Published 11/29 2012 10:57PM

Updated 11/30 2012 11:07AM

SPRINGFIELD -- The state's child abuse hotline was struggling to keep up with all calls, but DCFS hopes it won't be a problem anymore. The agency is launching a brand new computer system.

Last year, the hotline received more than 250,000 calls and a majority of people weren't able to get through to someone right away. DCFS hopes the new system will help prevent that.

Manager Nora Harms-Pavelski says it's going to make things a lot easier with processing calls, monitoring wait times and getting cases assigned to investigators. The upgrade cost about $470,000.

Harms-Pavelski says workers just started training Tuesday, and everything seems to be going smoothly. She says the hotline hasn't to deal with any callbacks.

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