Dispatch center experiences disconnect

Published 07/25 2012 06:06PM

Updated 07/26 2012 02:08PM

SPRINGFIELD -- The state is hitting some roadblocks while consolidating state police dispatch centers. AFSCME says the phone system kept crashing at the DuQuoin branch Monday.

Dispatchers struggled to get through to callers. Some were even dropped. Many are working overtime to handle the increased volume of callers. Union officials worry all these problems could affect emergency response times.

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