Slow going for sign-up since counselors not certified

Published 10/03 2013 12:36PM

Updated 10/03 2013 12:40PM

SPRINGFIELD -- Days after the new Health Insurance Marketplace opened in Illinois, hundreds of counselors are still waiting for a green light. 1,200 people are supposed to counsel those signing up for a health plan, but not many are ready to go.

Most agencies which are supposed to be helping say their people are "mostly trained," but they can't start actually helping people until they've been certified by the state. It's supposed to have 1,200 of these so-called "navigators." So far, only about 200 have gotten the green light.

The governor's office released an email about a news conference held Tuesday. At it, Deputy Governor Cristal Thomas says the state is processing these folks as fast as it can.

Many of the agencies involved say the delay may be more on the federal government side. It's being reported the training program may be a bit overloaded with so many people logging on.

Navigators are very important to the process because, as you can image, signing up for healthcare can be a lengthy process, especially while making sure to get all the right subsidies to lower costs. If you want healthcare coverage by January 1, 2014, you must enroll by December 15, 2013.

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