"One of the most important things I learned in the Air Force is structure and that everything is done by a team."
From this little office at the Brookens Center, Brad Gould is a one-man team. Gould is the superintendent at the Veterans Assistance Commission. All he needs is a computer and a phone to help veterans do things like file hospital claims, get leads on jobs and get financial assistance if times get too rough.
"It's been rewarding helping people out. I had a guy come in, he said, 'thank you, I have a job now.' Shook my hand. That's the good part of the job."
But, his work with veterans continues when he leaves the office. Gould spent 22-years in the Air Force. Now he's the commander at a VFW Post in Urbana.
"If the veterans don't stick together and stick up for themselves, then all of our benefits will fade away."