Food stamp program back up and running

Food stamp program back up and running

Update: 10:02 pm, 10/13/13, Sunday NATIONAL -- Link Card users can head back to the grocery stores with confidence. The system is back up and running.
Update: 10:02 pm, 10/13/13, Sunday
NATIONAL -- Link Card users can head back to the grocery stores with confidence. The system is back up and running.

It was shutdown most of Saturday. Xerox handles the electronic benefits transfers for 17-states, including Illinois.

Company reps say a system failure happened during a routine test Saturday morning. Although it's been resolved, the company says it's investigating the cause to make sure it doesn't happen again.

Original: 4:21 pm, 10/12/13, Saturday
ILLINOIS -- A system failure kept Link Card users from buying groceries. The Xerox Corporation released a statement about the failure Saturday morning:

        During a routine test of our back-up systems Saturday morning, Xerox’s
        Electronic Benefits Transfer (EBT) system experienced a temporary
        shutdown. While the system is now up and running, beneficiaries in the 17
        affected states continue to experience connectivity issues to access their
        benefits. This disruption impacts EBT beneficiaries who rely on the system
        for SNAP and WIC. Technical staff is addressing the issue and expect the
        system to be restored soon. Beneficiaries requiring access to their benefits
        can work with their local retailers who can activate an emergency voucher
        system where available. We appreciate our clients’ patience while we work
        through this outage as quickly as possible.
 
A spokesperson said the system is back up and running, but people who rely on WIC and SNAP programs in 17-states will continue to have issues because of connectivity problems.

No word when the problem will be fully resolved. The company said users can work with grocery stores to get access to their benefits through an "emergency voucher system." Several Link users were under the impression the issue was related to the government shutdown, but that's not the case.
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